Terms & Conditions

🌿 Twining Tebbutt – Website Terms & Conditions

Handcrafted goods, heartfelt service.

Last updated: 3rd March 2026

Welcome to Twining Tebbutt. We’re delighted to share our handmade creations with you. These Terms & Conditions explain how our website works and how we handle orders, delivery, returns, and your personal data. By browsing or purchasing from our site, you agree to these terms—so please take a moment to read them carefully.

✨ 1. Who We Are

Twining Tebbutt (“we”, “us”, “our”) is a small business dedicated to crafting unique, handmade home and gift items.
For questions, support, or just a friendly hello:
Email: orders@twiningtebbutt.co.uk
Address: 38 Hynesbury Road, Christchurch, Dorset, BH23 4ER

🌱 2. Using Our Website

To keep our online space welcoming and safe:

  • Please use the site only for lawful, respectful purposes.
  • Do not attempt to breach security, disrupt functionality, or upload harmful code.
  • All images, product descriptions, and content are the creative work of Twining Tebbutt and must not be copied or reproduced without our permission.

🧵 3. About Our Handmade Products

Every Twining Tebbutt piece is crafted by hand. This means:

  • Slight variations in colour, shape, and finish are part of their charm and authenticity.
  • We make every effort to show accurate photography, but device screens may display colours differently.

🛍️ 4. Placing an Order

  • After placing an order, you’ll receive an email confirming we’ve received it—this is not yet acceptance.
  • Once we dispatch your items, we will email you again and a binding contract is formed.
  • We may decline or cancel orders (for example, due to stock availability or payment concerns).

💷 5. Pricing & Payment

  • Prices are displayed in GBP and include applicable taxes unless stated otherwise.
  • Payment is taken at checkout using the methods shown on our website.
  • Prices may be updated at any time before your order is placed.

📦 6. Delivery

We aim to pack and send your items with care:

  • Delivery times are estimates and depend on postal services and destination.
  • Please ensure your delivery details are correct—redelivery costs may apply if parcels are returned.
  • We cannot be held responsible for delays outside our control (weather, postal strikes, etc.).

💚 7. Returns Policy

We hope you love your handcrafted items. But if something isn’t quite right:

7.1 Eligibility

  • You may return most items within 14 days of receiving them.
  • Items must be unused, in original condition and packaging.
  • Custom or personalised items can only be returned if they are faulty.

7.2 How to Return

  • Email us at [insert email] with your order number to start the process.
  • Return postage costs are your responsibility unless the item is faulty.

7.3 Refunds

  • Refunds are issued to your original payment method within 14 days of receiving your return.
  • Standard delivery costs are refunded only if your item was faulty or incorrect.

📮 8. Damage or Loss in Transit

We take great care packing your order. If something goes wrong:

  • Please contact us within 48 hours of delivery with photos of any damage.
  • We will offer a replacement or refund, depending on availability.
  • For lost parcels, we must wait the carrier’s required timeframe (usually 10–14 days) before issuing a replacement or refund.
  • Once a parcel is marked as delivered to the address you provided, responsibility transfers to you.

🔐 9. Data Privacy & Cookies

Your trust matters to us.

9.1 How We Use Your Data

We collect only the information needed to:

  • Process and deliver your order
  • Communicate with you about your purchase
  • Improve our website and services
  • Send optional marketing messages (with your consent)

9.2 Protecting Your Data

  • Your information is stored securely and kept only as long as necessary for legal or operational reasons.
  • We never sell your data and only share it with essential partners (e.g., delivery providers, payment processors).

9.3 Cookies

  • Our site may use cookies to enhance your browsing experience.
  • You can change your browser settings to manage or disable cookies, though this may affect functionality.

If you’d like a full Privacy Policy, we can provide one separately.

⚖️ 10. Our Liability

Nothing in these terms affects your statutory rights.
Our responsibility for any claim relating to your order is limited to the value of the purchase. We cannot be held liable for indirect losses such as loss of profit or data.

🔄 11. Updates to These Terms

We may revise these Terms & Conditions periodically. Any changes will appear on this page with an updated date.

🇬🇧 12. Governing Law

These Terms & Conditions fall under the laws of England and Wales, and any disputes will be handled exclusively by the courts of England and Wales.